Surface Type Cover Not Working

A couple of years ago I wrote about how to fix keyboard problems with the original Surface RT and it remains a popular post on the site. I have come across a. Describes an update for the Surface Pro 4 Surface Type Cover Filter Device. You need to press & hold the power button for 10 seconds it will turn the Surface off. Now press the power button & release, it will turn your surface on again. If it does not work, to shut down & restart your surface completely you keep power button pressed until surface restart & you see the windows logo. It will take approx. I found the fix here: Basically you make sure your surface is turned off (pressing power button for 30 seconds did the trick) and then power on by holding VOL UP and POWER buttons simultaneously for AT LEAST 15 seconds. UEFI boots first, but if you keep holding the power and vol buttons the screen goes black and then the surface logo appears with some text under it (I don't. Shutdown the Surface Hold down the Volume UP and Power Button at the same time for 10 seconds Power on the Surface (if it goes into the BIOS screen tap on Exit setup) The Surface will boot up and hopefully the keyboard will now work.


If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems.

Note: The Surface Diagnostic Toolkit doesn't work on Surface Pro or Surface Pro 2. It works only on other Surface devices running Windows 10.

Run the Surface Diagnostic Toolkit

Before you run the diagnostic tool, make sure you have the latest Windows updates. Go to ​​​Update Surface firmware and Windows 10 for more info. If that doesn't solve the problem, you'll need to run the diagnostic tool.


  • If you're using the Surface Diagnostic Toolkit on a work device, go to Surface Tools for IT, and then download the Surface Diagnostic Toolkit for Business.

  • If your work or school manages your Surface, check with your IT department before running the tool.

To run the Surface Diagnostic Toolkit:

Surface type cover trackpad not working
  1. Get your devices ready and gather information.

    • Make sure your Surface is connected to the internet. If you’re having Wi-Fi problems, go to Surface can't find my wireless network.

    • Save all of your files and close all open apps and programs.

    • Plug your Surface in and keep it connected to power during this process.

    • Find out which version of Windows you have. Go to Which version of Windows operating system am I running?

    • Make sure you know your serial number. Go to Find the serial number on Surface devices.

  2. Do one of the following to download the Surface Diagnostic Toolkit:

    • For Surface Pro X: Download the Surface Diagnostic Toolkit for Surface Pro X running Windows 10 Home or Pro.

    • For all other Surface devices, download the Surface Diagnostic Toolkit that matches your version of Windows:

      • Download the Surface Diagnostic Toolkit for Windows 10 Home or Windows 10 Proand in the file download dialog box, find the SurfaceDiagnosticToolkit_SA.exe file.

      • Download the Surface Diagnostic Toolkit for Windows 10 in S mode.

  3. Select Run, and follow the on-screen instructions.

The diagnosis and repair time usually averages 15 minutes or less, but could take an hour or longer, depending on internet connection speed, whether updates need to be installed on your device, and the repairs the tool must do.

Still need help?

If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:

  • Contact customer support: If you want to talk to someone about how to fix your problem, contact us.

  • Get your Surface serviced: If we can't fix your problem over the phone, you can also send it in to us for service. For more info, go to How to get service for Surface, or browse support for troubleshooting steps.

Surface Type Cover Not Working Surface Pro 3

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Surface Type Cover Driver

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